Configuring knowledge cente

Juhi Chawla2 · 3 weeks ago

HI All,

I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge coverage table . But for all it says is knowledge gaps is "False" . Therefore no data is showing in the knowledge center . Has anyone done something like this . Please help me .

Dr Atul G- LNG · 3 weeks ago

Any screenshot?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Juhi Chawla2 · 3 weeks ago

Do let me know if you want any other screenshot ?

Dr Atul G- LNG · 3 weeks ago

Sorry, I missed your message. Has this been resolved, or is it still open?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Juhi Chawla2 · 2 weeks ago

this is still open.