Custom skill with Azure Open AI not working in Now assist panel
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07-21-2025 06:28 AM
I have created custom skill in Now Assist skill kit and used Azure Open AI as LLM by getting API Key from Azure portal and it gave results in UI Action, but not giving response in Now Assist panel.
When I created custom skill with Now LLM, it is giving output in Now assist panel.
Please suggest if any extra steps are required for custom skill to work in panel with Azure Open AI as LLM
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07-21-2025 10:37 PM
Hi @kirti114 ,
Please check link: https://www.servicenow.com/community/now-assist-for-creator-forum/azure-openai-in-now-assist-skill-k...
Please mark helpful and correct answer if it's worthy for you.
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07-21-2025 10:44 PM
HI Abira
Setting up connection is already done and working in UI Action,but not in Now assist panel
Kirti
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08-04-2025 07:27 AM - edited 08-04-2025 07:28 AM
Hi @kirti114,
Did you validate that "Now Assist Panel" is selected in the Deployment settings in Skill settings?
Please mark helpful or Mark it as Correct Answer, if it helps.
Regards,
Anish
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08-04-2025 11:43 PM
Yes,Now assist panel is selected
Regards,
Kirti
