Connecting skills to virtual agent

MadhusaiK
Tera Contributor

‎03-11-2025 11:57 PM

Hi , now community

i need help to connect the skill kit to the virtual agent.



0 Helpfuls
  • 1,132 Views
9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 12:21 AM

Hi @MadhusaiK 

 

Worth reading

 

https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-skill-determination/td-p/3130...

 

https://www.youtube.com/watch?v=PQGY8h2MZUE

 

Also as far i know, skill best work with Now Assist. @AbdurRahmanSnow 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
Omnichannel skills based routine and Virtual Agents
Omnichannel skills based routine and Virtual Agents
youtube.com/watch?v=PQGY8h2MZUE
In this video I show how complex routing scenarios can be handled using Omnichannel for Customer Service. As an example I route a web chat to either front line support, second line support or a Virtual Agent. The Virtual Agent is used as a "message logger", it creates leads in CDS to be progressed

PaulSylo
Tera Sage
Tera Sage

‎03-20-2025 09:13 PM

Hi @MadhusaiK - If you don't mind, what you mean by Connecting Skill kit to Virtual agent ? do you want to create a custom skill for your Virtual agent ? if you give us more information on your question, i can help you. 

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
0 Helpfuls

MadhusaiK
Tera Contributor
In response to PaulSylo

‎03-20-2025 11:09 PM

I have created a skill using skill kit now, I want to add that skill into the virtual agent
if you are aware about this kindly please help me with this.

0 Helpfuls

PaulSylo
Tera Sage
Tera Sage

‎03-21-2025 10:01 AM

Hi @MadhusaiK 

Which version are you in? in recent releases, if you create a custom skill, by using the deployment setting, you can add them to virtual agent Designer. form virtual designer you can oull and create a flow, you will be seeing this option on virtual designer, go the deployment setting , give the platform skill and add them.

 

PaulSylo_0-1742576374483.png

Use this for your reference : https://www.servicenow.com/docs/bundle/xanadu-conversational-interfaces/page/administer/virtual-agen...

 

 

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
0 Helpfuls