Does Now assist could help to identified unqualified issue data

User687957
Tera Contributor

20 hours ago

Dear all,

I am actually study all serviceNow AI modules and reach nearly the end after going through most all labs.

So far , all customers are most of the time thinking that AI will do all the magic at their own place. But if for instance issues like incidents for instance are not qualify correctly AI will not help much like  :

  1. A comprehensive subject
  2. A good description
  3. Correct qualitfication based on impact 
  4. ....

Now I need to go for practice real case to study concrete case.

If you think of a KB, you will be not able to create automatically KB if incident are not correctly power by good data.


Based on your own experience, if a customer request to implement AI in theire current system, do you thing that before setting up any concrete implementation if a kind of DataAnalysis Agent could be build to scan for issues which are not correctly defined for further Ai work.

 

Idea I have is to give that analysis ti be done to a custom Skill I could build which them retrive incomplete issue and sugest ppotential changes in title, description or other fields in order that data quality are correct.

 

In my past experience, I have seen so many existing customer incident where subject was quite not so explicit and no desricription at all or really fuzzy

 

What do you think ?
Do you have any idea of possible starting point and rules I can start with ?

 

regards

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rpriyadarshy
Tera Guru

an hour ago - last edited an hour ago

@User687957  You Can use now Assist readiness checker Application for same.

 

Service-now  Built this application for Instance Readiness check. Becuase just buying the Now Assist License will not solve any problem unless you instance has quality data.

 

Check this - https://store.servicenow.com/store/app/c46d62364724b250def56992e36d43c4

 

he Now Assist Readiness Evaluation application conducts assessments for various Now Assist functionalities to evaluate the instance readiness for adopting generative AI and agentic AI capabilities, including AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD), and agentic AI workflows in ITSM and CSM only.

How does the Now Assist Readiness Evaluation app help?

  • Automates the assessment process and detects potential impediments to deploying Now Assist capabilities
  • Helps minimize potential risk by flagging findings and providing a structured approach to deploy Now Assist
  • Provides estimated deployment effort to assist with project planning

 

Regards

RP

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