I've been tasked with setting up the new Now Assist for Virtual Agent. I've gotten it going but I've run into an issue branding the chat window and I can't seem to find a solution that works.
These are the areas I've tried to do the work based on my google search
Conversational Interfaces > Assistants > <select assistant> > branding section The branding selected does not apply completely to enhanced chat and the display is shown as the standard chat.
Conversational Interfaces > Settings > Branding Profile Under general, I select my branding profile and attempt to make updates but they don't transition to the portal.
I followed Set up your virtual agent bot's theming and it doesn't apply to the new chat.
I've tried working on the default portal theme but the CSS isn't applying while using the data in Theming for Now assist in virtual agent article. I'm too versed on themes and css but I placed it in the base theme for our portal in the CSS variables. We have CSS Includes but I've not found one that would make sense to apply to this.
I'm also not able to revert to the standard chat which would solve this issue for the interim.
Any help is greatly appreciated. Thank you.
