Facing an error with the Now assist skill execution

[JK9903]

Hi everyone,

I created a skill in the dev instance and deployed it to the test instance. However, when I test it in the test environment, I receive the following error:

{

  "error": {

    "sourceErrorMessage": "",

    "sourceErrorResourceId": "",

    "errorMessage": "Cannot execute internal HTTP request. Request is not authorized.",

    "sourceErrorFeatureInvocationId": ""

  },

  "status": "ERROR"

}

The same skill works correctly in the dev instance, so I'm not sure what is causing this authorization error in the test environment. Has anyone encountered this issue before or have any suggestions on what I should check?

[Tanushree Maiti]

Hi @JK9903 

Refer this post:

https://www.servicenow.com/community/now-assist-forum/unable-to-execute-the-now-assist-oob-skill-eve...

[yashkamde]

Hello @JK9903 ,

This is a documented ServiceNow bug (PRB1957318) in the AI Agents Java tool-execution layer, specifically around Global Graph/KG calls, fixed in Zurich Patch 4 and Yokohama Patch 11. Compare your dev and test patch levels a patch gap is the most likely reason it works in one and not the other.

Refer here :

Zurich Patch 4 

If my response helped mark as helpful and accept the solution.

[JK9903]

Hi @yashkamde , Both instance patch are same