Hello ServiceNow Community,
I'm working in a Zurich instance using Employee Center (ESC) with Now Assist / Enhanced Virtual Agent.
Currently, users see the Now Assist launcher (chat bubble) in the bottom-right corner of the Employee Center homepage, but they must manually click it to open the chat window.
I'd like the chat panel to automatically open by default whenever a user visits the Employee Center (or at least on the homepage), while still allowing users to minimize or close it afterward.
Environment
- Release: Zurich
- Portal: Employee Center (ESC)
- Chat: Now Assist / Enhanced Virtual Agent
- Using the Service Portal Agent Chat Configuration (Now Assist in VA Chat Config)
What I've looked at
- Employee Center Theme
- Service Portal Agent Chat Configuration
- Now Assist in VA Chat Config
- Virtual Agent configuration
I haven't found any out-of-the-box setting such as:
- Open chat by default
- Auto-launch chat
- Expanded on page load
Questions
- Is there a supported out-of-the-box way in Zurich to automatically open the Now Assist/Enhanced Virtual Agent panel when Employee Center loads?
- If not, what is the recommended and upgrade-safe approach?
- Has anyone implemented this using the Service Portal Agent Chat Configuration, a client script, UI Builder, or another supported customization?
Any examples, documentation, or best practices would be greatly appreciated.
Thank you!
