Facing issue while using now assist

shraymathur
Tera Contributor

‎01-15-2025 04:35 AM

Hello Servicenow Community,

 
I have configured the now assist but whenever i am using the now assist feature either i am getting a message "Sorry, there was a problem on my side trying to complete this request. Try asking again later." or the loading of now assist goes on and the result never shows up when i click on "Summary" button.
shraymathur_0-1736944424260.pngshraymathur_1-1736944437905.png

 

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29 REPLIES 29

yuans
Tera Contributor

‎02-05-2025 12:58 AM

where can open the now assist menu

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Rahul Priyadars
Tera Sage
Tera Sage

‎02-05-2025 04:45 AM

Make Sure you have enough ASSISTS in bucket to do all test for a given SKILL.

 

Regards

RP

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JagSyd
Tera Contributor

‎02-13-2025 07:03 PM

Appreciate if step by step guidance could be provided on how to resolve this issue.

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PaulSylo
Tera Sage
Tera Sage

‎02-16-2025 07:54 PM

this fix is - update your plugin!

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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mchc-servic
Tera Contributor

‎05-06-2025 02:29 AM

mchcservic_0-1746523551823.png

How can I resolve this error?
I updated the Generative Ai Controller plugin but it didn't work.

mchcservic_1-1746523758683.png

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700701

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