Facing issue while using now assist

shraymathur
Tera Contributor

Hello Servicenow Community,

 
I have configured the now assist but whenever i am using the now assist feature either i am getting a message "Sorry, there was a problem on my side trying to complete this request. Try asking again later." or the loading of now assist goes on and the result never shows up when i click on "Summary" button.
shraymathur_0-1736944424260.pngshraymathur_1-1736944437905.png

 

28 REPLIES 28

yuans
Tera Contributor

where can open the now assist menu

Rahul Priyadars
Giga Sage
Giga Sage

Make Sure you have enough ASSISTS in bucket to do all test for a given SKILL.

 

Regards

RP

JagSyd
Tera Contributor

Appreciate if step by step guidance could be provided on how to resolve this issue.

PaulSylo
Tera Sage
Tera Sage

this fix is - update your plugin!

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

mchc-servic
Tera Contributor

mchcservic_0-1746523551823.png

How can I resolve this error?
I updated the Generative Ai Controller plugin but it didn't work.

mchcservic_1-1746523758683.png

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700701