We have a huge number of catalog items which are Non-conversational, (90% of them) Questions:1 - What is the consequence of having such huge number of non-conversational items2 - What is alternative to better leverage 'Conversational experience' give...
There is an "Include email" checkbox in the View Input section of the Resolution Notes Generation skill.We’re trying to enable it, but since the skill can’t be copied, we’re unable to make any updates.Has anyone else encountered this issue before? If...
There is an "include email" checkbox in the view input section of the resolution notes generation skill.We are trying to check it on, but we cannot update the skill because there is no copy button for this tile. It can't be copied.Has anyone run into...
Hi,I'm trying to activate Now Assist and use the panel assistants but I'm running into a problem.It looks like the Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default) aren't available in my instance. Version - Zurich
Hi all,I’m looking for input from others working with Now Assist on whether you have enabled read access for admins to the sys_generative_ai_log table in your instances. According to the official documentation for Now Assist Analytics Dashboard Indic...
Hi, We plan to implement a Virtual Agent with Now LLM and Genius Q&A turned on. We plan to build a virtual agent topic that is able to trigger an AI Agent to bring back response to display to the end user. Can someone confirm if we build a Virtua...
Search Preview results are not showing up in Service Portal after AI Search configurationI have configured the Now Assist in VA and later configured the AI Search in Service Portal. Search Preview results are not showing up. All my genius results and...
Hi Everyone, we have setup Now Assist in Virtual Agent and one of our Managers has a request to reduce the "Thinking Information" the Agent shows. They find it a bit overboard when there is a direct topic match for the request (see example below).Do ...
Hi,We recently cloned the OOTB prompt using the Now Assist Skill Kit and tried to create our own version of the prompt. We noticed this led to a few 'Default' versions of the prompt. It does seem to work fine in our development environment. When we ...
Has anyone been successful at using the now assist side panel while viewing a change request, to summarize other records, such as another change request , change task, service requests, problems? We would like the capability for now assist to summar...
Hi We activated NASK for incident sentiment analysis skill so we're not able to see sentiment on the workspace form is there any way to configure thosewe wanted:how to configure the emoji and netural
Hi Community ,My requirement is if the user ask for query in the now assist panel it should get me the answer so i am using the tool web searches .so i referred to this link for web searcheshttps://www.youtube.com/watch?v=LZSVkHfTc1k&t=542s but in th...
Hi all,I’m trying to build a feature in my ServiceNow PDI where I can search the ServiceNow Community Articles link directly from within my instance and display related community posts based on a query entered by the user.For example:When a user type...
I have given instruction to extract data from Invoice PDF. I'm not getting any output. Any guidance is appreciated. [ 'system', `You read invoice documents and return the information as a structured JSON. Use as many item lines as necessar...