Facing issue while using now assist

[shraymathur]

Hello Servicenow Community,

I have configured the now assist but whenever i am using the now assist feature either i am getting a message "Sorry, there was a problem on my side trying to complete this request. Try asking again later." or the loading of now assist goes on and the result never shows up when i click on "Summary" button.

[Pablo1]

I have the same problem, I also tried to update the Generative AI Controller to 9.1.9 and it didn't address the issue in Now Assist

[anubhavkapoor76]

To resolve this error, please repair below plugins:

Now Assist Admin Console
Now Assist Core
Now Assist in Virtual Agent Designer
Generative AI Controller
OpenAI Generative AI Spoke
Glide Conversation Generative AI
Now Assist in Virtual Agent
Generative AI Controller
UXC Generative AI

If repairing above plugins do not resolve the issue please do repair below plugin to re-establish the missing connection.

Microsoft Azure OpenAI Generative AI Spoke 

[NatsukiO]

@anubhavkapoor76 san
Thank you!
But I don't know where to repair it.

Please give me some advice:)

Also, the Now Assist in Virtual Agent Designer plugin could not be found.
Isn't it Now Assist in Virtual Agent Configurations plugin?

[Pablo1]

I followed the steps to repair all those plugins (note that Now Assist in Virtual Agent Designer doesn't exist but Now Assist in Virtual Agent Configurations does. Also you had Generative AI Controller plugin twice in the list) but I am still facing the same problem.

[NatsukiO]

Thank you for your reply.
 I am still facing the same problem.…
I want to know the solution...