Now assist role for knowledge creation

AnishG
Tera Contributor

3 hours ago

We have configured the Now Assist skill for Knowledge Base generation in CSM; however, the option to create knowledge is not appearing in the UI.

Could anyone please confirm which roles need to be assigned to the end user in order to use Now Assist skills for knowledge creation?

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Tanushree Maiti
Kilo Sage

2 hours ago

Please refer this links, see if it helps you:

Now Assist for CSM - Knowledge Generation - ServiceNow Community

Now Assist Skill Kit - Knowledge Article Categoriz... - ServiceNow Community

Please mark this response as Helpful & accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Dr Atul G- LNG
Tera Patron

2m ago

Hi @AnishG 

 

https://www.servicenow.com/community/csm-articles/now-assist-for-csm-knowledge-generation/ta-p/33444...

 

Also try to repair the plugin once else log a now support case as it is oOTB.

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