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How Do You Abort/Stop a Running AI Agent

SN Arch Guy
Giga Guru

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a customer service case; in the second and third instances, I initiated the agent from the AI Agent Studio Create and manage tab. The third instance cancelled after some timeout period but I want to be able to cancel these earlier during development testing.

 

SNArchGuy_0-1765825524133.png

 

10 REPLIES 10

SN Arch Guy
Giga Guru

@warren_chan I ran a few more tests and did see that the End Flow button appears at times at the bottom of the input panel of the Testing tab, when a test is in progress. However, at other times during the test (like in my previous screenshot) the arrow button is displayed instead, and the test cannot be canceled when in this state. You can see in my previous screenshot that the agent is asking for more information. Is there a way to stop/cancel the flow at this point?