How to activate NOW LLM Service on our partner instance with Yokohama Release?
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08-30-2025 12:52 AM
Can you please provide the step by step guidance to activate the NOW LLM ServiceNow on our Yokohama Release of ServiceNow?
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08-30-2025 01:07 AM
@Community Alums ,
Please go through this documentation that would be helpful :
Hope it helps!
Shashank Jain
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08-30-2025 04:17 AM
May i know what exactly is your Detailed Problem Statement?
In ServiceNow You Can enable Now Assist for X Modules and it comes with Now LLM beneath it OOTB as of Now.
Here X Stands for ITSM, ITOM, CSM, HRSD etc etc.
FAQ on Now Assist - https://www.servicenow.com/community/now-assist-articles/now-assist-faqs/ta-p/2685122
Details on Now LLM Models-> https://www.servicenow.com/docs/bundle/washingtondc-intelligent-experiences/page/administer/now-assi...
Regards
RP
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08-30-2025 08:29 AM
Hi @Community Alums ,
You can activate Now Assist in Service Now for each modules and In ServiceNow University, each courses are available.
https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/now-assist-itsm/concept/now-assist-itsm.html
https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/now-assist-itom/concept/now-assist-itom.html
https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resources/concept/now-assist-hrsd.html
https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/now-assist-csm.html
https://www.servicenow.com/docs/bundle/zurich-governance-risk-compliance/page/product/grc-common/concept/now-assist-for-irm.html
https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-management/concept/now-assist-landing-cmdb.html
https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/now-assist-ham/concept/now-assist-ham.html
ServiceNow has own Now LLM Service, you can get more details from product docs:
https://www.servicenow.com/community/now-assist-blog/nowllm-vs-general-purpose-llms-choosing-the-right-ai-for-your/ba-p/3185252
https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-platform/reference/now-llm-model-updates.html
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