How to add custom greeting messages in Virtual agent using Now Assist?
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‎10-14-2024 10:28 AM
How to add custom greeting messages in virtual agent using Now assist latest features. Suppose if a ''user enters Good Morning message at any point of time in the chat'' (not the first auto greeting from the bot), then "the chat bot should intelligently reply with a good morning text message". How to achieve this using the Now assist based LLM Virtual Agent? How would the latest features of Xanadu would help in this above use case and what role does the new LLM based response and other new features in virtual agent designer would help?
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‎11-04-2024 02:41 AM
Thanks for the help, Victor. Hope to see the "hello/greeting" small talk topic is available in the coming updates.
Regards
Yashwanth