How to brand "Enhanced Chat" Display experience in virtual agent

[nikhil_reddy_ch]

We recently moved to Yokoyama and like to use "Enhanced Chat" display experience in our virtual agent, However, we're encountering some challenges when it comes to branding the Enhanced Chat window to align with our organization's specific branding guidelines. We have a well-established branding configuration that works perfectly for the "Standard Chat" experience

[GlideFather]

Hi @nikhil_reddy_ch 

what do you mean "enhanced chat"?

The branding can be done from this setting > Branding:

Let me know if it helped or you want to discuss more details

[nikhil_reddy_ch]

HI @GlideFather,

There is a new display experience added as part of Yokohama, 

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/now-assist... 

Our current Virtual Agent setup using "Standard Chat" includes our custom branding. However, when switching to "Enhanced Chat," the branding is no longer visible.

[GlideFather]

@nikhil_reddy_ch 

try to set the branding little bit elsewhere:
Conversational Interfaces > Assistants and there is also Branding tab, even in your screenshot (third option from below) 

The branding is different because it is not exactly the same as your VA.

Let me know if this helped you 💪

[GlideFather]

Please, refer to this amazing article:

Enhanced chat experiences for Virtual Agent available in Yokohama Patch 3/Xanadu Patch 9