How to create a new Associated Intents

[User687957]

Dear all,

As a practice I have created a new Topic "OUtlook Application" in Service Now to be used with Virtual agent

1- First when I add Static choice to the flow I get information :  "Static Choice is not supported on: AI Agent Background, AI Agent A2A Channel , any thing to do ?

2- Second I have a field to select NLU Model , what should I select here for using in portal ?

3- Then I have to select a Associated Intent for the model, is it a fix list or can I add mine ? if I can add mine from where should I do it ?

Thanks for help
regards

[Brian Bakker]

It is not clear if you are using LLM or NLU Topics. I suggest you review our documentation on Getting started with Virtual Agent Designer and all the sub-topics that cover both LLM and NLU Topics, and how to configure them.

[Aditya_hublikar]

Hello @User687957 ,

1) refer this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2803170

2) You can refer this playlist which will help you to understand VA Basics, here NLU and intent is not explain in details but it will definitely help you (He simply built outlook conversation through out playlist)

https://www.youtube.com/watch?v=023DUvJ4vs8&list=PLe4QSsKLT0SYphWfprSc3M5ZZV0TA6qCe