How to disable/Remove the Thumps up and down icon from the now assist response

295Victor
Tera Contributor

a week ago

Hi Team,

Can anyone help me to check feasibility of disabling the thumps up and down icon as per reference image below

295Victor_0-1782229351533.png

 

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8 REPLIES 8

Vamsi_Krishna07
Tera Contributor
In response to 295Victor

Thursday

Okay, please refer to Victor's reply.

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rpriyadarshy
Kilo Sage
In response to 295Victor

Sunday

@295Victor - Australia Patch 3 release + Now Assist in Virtual Agent v19.0 store app, Servicenow  provide new configurations and table that allow you to configure and measure feedback (thumbs up/thumbs down), including text-based granular feedback, from your Virtual Agent or Now Assist Panel. 

 

Refer this ARTICLE for details -

 

Build a dashboard to track granular feedback in Vi... - ServiceNow Community

 

Regards

RP

Tanushree Maiti
Tera Patron

a week ago

Hi @295Victor 

 

Refer:

Configure response feedback 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Victor Chen
ServiceNow Employee

Wednesday

Hi, unfortunately it is currently not possible to complete disable the feedback feature. As noted by others below, in the Australia version of Now Assist in Virtual Agent, you can enable/disable granular feedback, which is the ability to provide configurable comments alongside thumbs up/down.