I would like to implement the following functionality—does anyone have expertise on this? It doesn’t have to be a perfect match; if you have any information that could be even slightly helpful, please leave a comment.
Target feature: Now Assist in Virtual Agent
What I want to do:
I want to build a chatbot in Now Assist in Virtual Agent as follows:
- The user follows a flow and answers multiple questions.
- Execute a Skill via AI Connector to generate output text based on the answers in step 1.
- Use Script Action Utility to temporarily store the generated text from step 2 in a global array variable. Repeat steps 1–3 multiple times, then output to the chatbot a single concatenated string of the values stored in the global array variable, and also pass that variable to the subsequent Text Response node in the flow.
Issue/Findings:
I checked the ServiceNow documentation and validated that this should be possible with the above implementation method, but the values are not being retained in the array variable in step 3, and I cannot confirm that the variable is being passed to the subsequent node.
