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How to release Now Assist configurations from Dev to Test/Production instance?

tidert_24
Mega Sage

Hello Devs,

We are preparing to configure Now Assist in our instance and would like to understand the process for moving these configurations to the Test and Production environments.

Should this follow the standard approach—using either scoped application releases or update sets—or is there a different recommended method for Now Assist configurations?


Thank you very much in advance for answering.


- Best Regards

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@tidert_24 

there is no special approach to migrate

use standard update set approach of migration

-> ensure you are in correct scope and create update set in that

-> capture your changes and migrate this update set

Note: ensure that Now Assist Scope is available in next instance

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @tidert_24 

Nothing much to worry about. Follow the same update-set approach and move the configuration from Dev to Test. While moving, please check that both instances have the same version and patch installed; otherwise, you might encounter issues during the commit or migration

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Dr. Atul G. - Learn N Grow Together
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