how to use generative ai now assist to analyze the incident from images and document

[salaheddinezaf1]

How can we use generative AI to summarize the document and images for the incident ? 

[Simon Hendery]

Hi @salaheddinezaf1 

That is quite a broad question, but if you are referring to incident summerization within the context of ITSM, the short answer is you need to install Now Assist for IT Service Management:
https://store.servicenow.com/sn_appstore_store.do#!/store/application/220c1cc4c3f36110fc97070e9140dd...

This is a paid application that offers a range of gen-AI functions related to ITSM.

You also need the base Now Assist applications, such as Now Assist Admin Console:
https://store.servicenow.com/sn_appstore_store.do#!/store/application/7c395aaa53003110453cddeeff7b12...

To answer another part of your question: Now Assist’s generative capabilities are currently limited to analyzing text, but not images. So, for incident analysis, it can create incident summaries based on work notes, etc., but not any attached images.

If you are starting to investigate the potential benefits of Now Assist for your organization, there is a wealth of content available, including:

• The Docs site: https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platfor...

• Several Now Assist training courses on Now Learning (search ‘Now Assist’)

• A dedicated Now Assist channel on YouTube: https://www.youtube.com/watch?v=EowWsoAf4wM&list=PLCOmiTb5WX3oKK9uycEXYNb-D-DECvD-8

• A specific Now Assist forum here on the Community: https://www.servicenow.com/community/now-assist/ct-p/now-assist

[Rahul Priyadars]

For Document Summarization which is attached in an Incident- OOTB its not there.

But Using Service Now Gen AI Controllers File Content can be sent to Outside LLM and Summary can be Captured.

For Image you need to Use completely a Solution which is Outside of Service Now as i dnt see any document where Now Controller can talk with Image Processing Models.

Regards

RP