HRSD KPI

[CA5]

What KPIs are used to measure?

• Employee Self-service Enhancement when they start using AI Search on ESC Portal and NOW Assist Gen AI Q & A, Action Genius Result feature?
• Improved Employee Satisfaction level
• enhanced Self-Service capabilities
• Time to request and complete HR Services improved
• Reduction of HR support

Please provide actual information which is offered by ServiceNow OOB

[Sarthak Kashyap]

Hi @CA5 ,

I check some urls which will help you 

https://www.servicenow.com/products/hr-service-delivery/what-are-hr-kpis.html

https://www.servicenow.com/community/hrsd-forum/does-anyone-have-a-benchmark-on-case-deflection-due-...

https://www.servicenow.com/community/hrsd-articles/hrsd-outcomes-and-how-to-measure-them/ta-p/287664...

https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/human-resourc...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak