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Interaction record is created for every now assist conversation When Agentic Workflow running

harikainuku
Tera Contributor

3 weeks ago

I Need to Disable the auto Creation of the Interaction Record only When the Agentic Workflow is running.

 

#Agentic AI

#Now Assist

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rpriyadarshy
Tera Guru

3 weeks ago - last edited 3 weeks ago

@harikainuku  i digged to find out which Piece of exposed code (BR,FLOW,SCRIPT Include etc etc) is responsible for Interaction Creation but no Luck.  Interaction record is created automatically by the platform and this Piece of code Seems not exposed. Virtual Agent utilizes a queuing system to process incoming messages coming from asynchronous channels. Dedicated worker threads pull from this queue and process the messages in their own transactions. This enables Virtual Agent to scale to meet traffic volume.

 

In my view talk to HI Support and See what input they give you.

 

Regards

RP