Hello ServiceNow Community,
I am working on a requirement in Service Operations Workspace (SOW) and would appreciate some guidance.
I need to create a custom button on the Incident form that is visible only when:
the Incident is created from SOW, and
the Short description or Description field is added or modified.
A Now Assist skill is already created in the Now Assist Admin, but I am not sure how to:
Create a button in SOW with the above visibility conditions
Invoke the existing Now Assist skill from that button
Open a modal after clicking the button that shows the suggested Service Offering and provides Accept and Reject actions
Apply the accepted suggestion back to the current Incident record
Automatically populate the Urgency field based on the selected Service Offering’s urgency
All of these steps are connected..
Since I have no prior experience with Now Assist development, I would be very grateful for guidance on the recommended approach (UI actions, workspace configuration, client scripts, UI Builder, etc.).
Thank you in advance.
