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Investigate Problem agent workflow not working

ss001029826
Giga Contributor

Hi All,

 

When i try to use Investigate Problem agent workflow, it is not working. When i try to run it and provide the Problem record number, it says that it cannot find problem record.

NowAssist for ITSM is enabled. However in above agent workflow when i go to Problems investigation AI agent, and look at the field called "Select Skill" which has value called "Problem Investigation Skill". And now if i try to open that skill sit opens a page that show me "Security contraints prevent access to requested page"

 

And if i goto skills under ITSM and try to find any such skills, i dont see any skill for Problem investigation.

 

Please assist !

 

Regards,

Suhas

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