Is it possible to redirect agent to another page using "Quick action" in agent chat?
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12-17-2025 08:57 PM
Hi there,
I wanted to create "Quick Action" which should redirect agent to catalog items list in SOW. I am not sure if its possible by using Quick actions. If yes, could you please share any document which can be referred?
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12-17-2025 09:16 PM
I believe this cannot be achieved
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
