Troubleshooting 'Action strategy job trigger failed' error message

[Bhuvana Venkate]

I am running 'GAF - Run Offline Flow job' and getting the error message 'Action strategy job trigger failed' and it stops at 70% progress. Has anyone encountered this error? Any suggestion for the troubleshooting?

Please guide/help.

[Learnerk]

We are facing the same issue here. Could you let me know if you found a solution?

[PaulSylo]

Have you tried cancelling and rerun the job manually ? it fixes this trigger failed issue. 

[rpriyadarshy]

@Bhuvana Venkate  Check these steps

• Ensure that both the groupSkillID and actionSkillId variables are correctly populated in your background script before running the job. Missing or incorrect values will cause the job to fail .
• Verify that the filter condition in your Grouping inputs returns at least 2,000 records. If the filter yields too few records, the job will fail during the training phase .
• Check the sn_gaf_sysauto_script table for a valid GAF Job tracker record. The most recent record should show the state as "Offline job complete" for the "GAF - Run Offline Flow" job.
• Review the ml_solution table for a record with a training solution name like "ml_x_snc_sn_itsm_aia_global_incident_clustering_" and ensure its state is "Solution Complete" with progress at 100%. If the state is "Unauthorized" or "Error while training the solution," you may need to open a case with Now Support .
• If you see the error "All skills need to be activated in order to set up GAF," make sure all required skills are activated and their sys_ids are correctly referenced.

Regards

RP

[PaulSylo]

Hi @rpriyadarshy - these are general troubleshooting steps, but the when the progress got hanged, either running scheduled are overlapped or script running against a older version, so stop the process and re run this manually will fix the issues,