iTop Integration with Servicenow

Pooja P
Tera Contributor

‎07-15-2025 02:55 AM

Hi Team,

 

Can someone suggest how can we start integrations with iTop and ServiceNow ,requirement is to create incident in servicenow if incident is created on iTop.

 

Thank you in advance!

Pooja

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-15-2025 03:01 AM

Hi @Pooja P 

 

https://www.synairgis.com/en/realisations/Implementation-of-an-interface-between-iTop-and-ServiceNow...

https://store.itophub.io/en_US/taxons/integrations

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Dr. Atul G. - Learn N Grow Together
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SumanthDosapati
Mega Sage
Mega Sage

‎07-15-2025 03:13 AM

@Pooja P 

That will be an inbound. So you need to provide your incident api and auth details to the iTop admin.

Configuration needs to be made in iTop to make a call to ServiceNow when ticket is created at their end.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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