Knowledge blocks in AI search and Now Assist searches

[gg73]

Hi,

Will Now Assist be able to search knowledge blocks in the future? up until Xanadu, it's unable to search KB's knowledge blocks.  Thanks.

[Paul Curwen]

At the moment (Xanadu) it does not as Knowledge Blocks are not indexed with the article, it is however supported using Zing:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855789

Nor have i seen it mentioned in any comms as an imminent feature. Contact your account rep and ask for the feature and also upvote this Idea on the Support Portal:

https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=b9907f6b476cc25411eaf24c736d43dc&s...

Apparently ServiceNow are aware and watching the Idea see this post (Gerard Dwan) response:

https://www.servicenow.com/community/intelligence-ml-articles/ai-search-faq/ta-p/2307953

Sadly a previous Idea was marked unlikely to implement: https://support.servicenow.com/now?id=view_idea&sysparm_idea_id=303a7ede1b8d99501e%C3%A5579979b04bcb...

[adambuj]

@gg73 We are aware of this and will be releasing support in the upcoming Now Assist for Search version update, which should be available to customers in November. No action will be required by customers to make this content searchable. 

[gg73]

Thank you for your prompt response.  Customer does not have nowassist currently.  They want to know if 'traditional' AI search supports knowledge blocks.  Please advise.  Thanks.

[Victor Chen · Accepted solution]

No traditional AI Search doesn't search Knowledge Blocks either.