Labs Issues During Learning

danziegler
Tera Contributor

The labs will not load when I'm trying to complete them.  They automatically mark complete and I can't open them.  Any advice on how to fix this?

11 REPLIES 11

Simon Hendery
Mega Patron
Mega Patron

Hi @danziegler - Please go back to square one and make sure you've read and understood how the labs work. For example, how you need to request a lab instance, then wake it up, then open it, to complete the lab. If I understand your situation correctly, (and I may not!) you're clicking on the sections of the course where you're scheduled to do the labs, and so they're being marked as complete, but you're not actually opening the instance and doing the tasks. If I'm wrong, please let us know. 

danziegler
Tera Contributor

My instance is awake when I click on the lab tab.  It marks it as complete immediately even when my instance is awake.

Hi @danziegler - What is the name of the course you are taking?

ServiceNow Administration Fundamentals is the course I'm working through.