Microsoft Teams duplicate messages

[rjpabayocruz]

Hello Everyone, 

I recently have added the Microsoft Teams integration into my instance, however when I view the chat from the Service Operations Workspace. I am seeing the message sent twice. 

From what I can tell there isn't any duplicate subflows or business rules that would trigger a duplicate.

I can't tell if there is a synchronization related issue or if something was setup incorrectly.

Any help would be greatly appreciated,

Thank you

[Dr Atul G- LNG]

Hi @rjpabayocruz 

ChatGPT said:

1. Try repairing the MS Teams plugin as well as the SOW plugin, and then check again.

2. If the issue still persists, log a Now Support case for further investigation

[Paul Ciarfella]

Did you find a solution for this?  I am seeing the same problem.  It works ok on UI16 but duplicate messages get created in SOW.