Microsoft Teams duplicate messages

rjpabayocruz
Tera Contributor

‎11-10-2025 11:32 AM

Hello Everyone, 

 

I recently have added the Microsoft Teams integration into my instance, however when I view the chat from the Service Operations Workspace. I am seeing the message sent twice. 

 

From what I can tell there isn't any duplicate subflows or business rules that would trigger a duplicate.

I can't tell if there is a synchronization related issue or if something was setup incorrectly.

 

Any help would be greatly appreciated,

Thank you

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Dr Atul G- LNG
Tera Patron

‎11-10-2025 11:37 AM

Hi @rjpabayocruz 

ChatGPT said:

  1. Try repairing the MS Teams plugin as well as the SOW plugin, and then check again.

  2. If the issue still persists, log a Now Support case for further investigation

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Paul Ciarfella
Tera Guru

4 weeks ago

Did you find a solution for this?  I am seeing the same problem.  It works ok on UI16 but duplicate messages get created in SOW.

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