Need help On Portal issue while chat in now assist

pawank2 · yesterday

while chat in now Assist virtual agent , At some point of time, i get the error.

I am attaching the screenshot below.

Please assist me the way to solve the issue.

Dr Atul G- LNG · yesterday

is it PDI? if yes try repair the Portal and VA plugin.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PaulSylo · yesterday

Hi @pawank2 -

Looks like two error - 1 OTS Parsing error, ... which means some mandatory field on this Catalog item is missing or need to check the metadata of this catalog it, i would say reindex once and try to see the error

second error is - No citation entry found or value is not an array is known bug . I would request you to upgrade the version else raise a HI portal ticket, they will give you a patch for this No Citation error

Note: It is good to upgrade the plugins but , this is an error, try to troubleshoot in the scitem given in that error and check if any field are missing or not.

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !