How are articles recommended in chat recommendations in Now assist for agent? We have A knowldge base where can read = All active users. But Article template is broken in 2 sessions. (Instructions - ACL view for non itil/all and lower Instructions - ACL view for only ITIL role). Besides this, few of the articles have cannot read = non itil. This is causing issues in chat recommendation. Agents can see all and chat recommends article to insert, but when doing that user arent able to click the link - they just get number without link. What is recommended and how can i fix this? TIA
