Not able to edit 'input_fields' for ITSM 'Suggested steps generation' AI Skill

ritaaudi
Tera Contributor

‎08-04-2025 06:44 AM

Hi: I am not able to edit 'input_fields' for ITSM 'Suggested steps generation' AI Skill.

Please see:

ritaaudi_0-1754315056433.png

 

 

The 'input_fields' defaults to short_description. I would like to add Description, but am not able to do that.

Could you please advise on how to do this?

Thank you!

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rpriyadarshy
Mega Guru

‎08-04-2025 07:13 PM

Hi RitaAudi

 

OOTB Suggested steps generation in Now Assist for IT Service Management (ITSM) is configured for Short_Desription field with a Valid Filter Condition which should grab>2000 Records for Clustering of Closed Incidents. I will not suggest to Edit/Customize OOTB Skill but you can explore more on this From NOW ASSIST SKILL CONFIG Table ().

 

 

rpriyadarshy_1-1754359818539.png

 

try Editing Now Assist Skill Config Var Set record 

rpriyadarshy_2-1754359855364.png

 

Let us know but still i feel OOTB configuration must be altered with extreme Caution.

 

Hope this gives you a Start

Regards

RP

 

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