Now Assist Admin skills not visible in Now Assist Skill Kit

[SathishB1579302]

Hi Team,

I noticed that some skills are available in Now Assist Admin, but they are not visible in the Now Assist Skill Kit.

From my understanding, when a skill is available in the Skill Kit, we can configure details such as prompting, configuration, and other settings. However, some skills that appear in Now Assist Admin are not present in the Skill Kit, so we are unable to view or configure them.

Example:

In Screenshot 1, the LEAP Installer skill is visible in Now Assist Admin.

But in Screenshot 2 and Screenshot 3, the same skill is not available in the Now Assist Skill Kit.

Because of this, we are unable to access or configure the skill through the Skill Kit.

Could you please clarify:

Why some skills appear in Now Assist Admin but not in Now Assist Skill Kit?

Is there any additional configuration or permission required to make them visible in the Skill Kit?

I have attached screenshots for reference.

Thanks.

[abirakundu23]

Hi @SathishB1579302 ,
Now Assist skills and capabilities are  added and modified every store release. If it is not working as expected you can check the following steps :

i. ServiceNow Instance Version : Some Skills are dependent on the release version.

ii. Now Assist Store App Version : Update the Now Assist  Store App version  to get the latest version.

Please check below link as reference :
https://www.servicenow.com/community/now-assist-forum/unable-to-access-to-now-assist-skill-kit-after...

If issue is still persist you can check with ServiceNow Now support team(HI team) to fix the issue.

Please mark helpful and correct answer if it's worthy for you.