Now Assist - Assist Consumption Control At Developer Level

[rpriyadarshy]

Hi All

Need some idea/Features if Available.

Scenario: Need to Develop VA Topics which will use LLM not NLU (Now Assist n VA). Team of Developer will do this. Let Say 

D1- Developer1

D2 - Developer2 

How Can we control the Assist Consumption Developer wise Let Say D1 Can consume only 100 Assist / Week while D2 can Consume 200 Assist/Week.

This Guardrail to use so that Optimized use of Assists can happen during development and Testing.

Any Pointers

Regards

RP

[rpriyadarshy]

@Victor Chen , @Eliza  @Ashley Snyder 

Expert any input will he helpful .

Regards

RP

[Eliza · Accepted solution]

Hi @rpriyadarshy,

The closest functionality we have to this is our rate limiting feature: https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/virtual-agent/...

You can set rate limits to apply across the entire instance or per user. This feature, however, doesn't have the level of granularity you are looking for to set it on a user by user basis. We are looking into adding additional granularity in the future, so stay posted!

[rpriyadarshy]

@Eliza Many Thanks for the  Input and Docs URL.

Regards

RP