Now Assist - Case Resolution Notes Generation HRSD

[JoshMartin]

Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated. Any thoughts on how to resolve this? Thanks! 

[Ankur Bawiskar]

@JoshMartin 

is the skills activated? is the skills made available?

check this link which talks about the setup and should help you

How to Install Now Assist for HR - Resolution Notes Generation 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[JoshMartin]

All steps in the documentation have been followed, the skill is still now working. 

[PaulP3642197040]

Hey @JoshMartin - Can you try to replacte this steps - https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/human-resourc...

[JoshMartin]

I am unable to get the Now Assist Resolution notes dialog box to appear. I do have this skill as active and available.