Now Assist Chat Summarization not working for CSM ??

[nikkii]

Hi guys

We installed Now Assist for CSM Plugin some weeks ago. Then it works fine.
But since today, the skill Chat summarization displays the following message: 
"Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup."

We deactivated, reactivated and reconfigured the skill multiple times but we alwys get the same issue

We already checked the Skill Setup multiple times, checked the roles, the display settings etc.

we repaired and reinstalled the whole Now assist CSM Plugin. 

We are on Yokohama, Patch 10.  - are there any related issues with Chat summarization & this verison?

Please help here. thanks!

Steps to reproduce: 
- User starts conversation with virtual Agent
- User has a short conversation virtual Agent
- User Asks to be transfered to a live Agent
- Agent (Beth Anglin) gets interaction request and accepts it
- Chat loads but NO summary is created
- When Using the command "/summarize" the following message is displayed: "Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup."
- Also when ending the chat, no fields are filled in

[Dr Atul G- LNG]

Hi @nikkii 

Did you follow these steps?

If yes, but it’s still not working, log a support case.

"Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup."

[nikkii]

Sorry but that was not very helpful.

I already said, i checked the setup and followed all steps.

and yes i created a case, but a response needs always time.

i was wondering if someone else had the same problem, so please share your experience.

thanks!

[Dr Atul G- LNG]

Sorry to hear, did you try plugin repair?