Now Assist for ITSM Skill Question

[Enrique Tabalon]

We've installed Now Assist for ITSM plugins and OOB enabled some skills. One of them was 'Incident Summarization' but the OOB 'Choose Input Base Table' defaults to 'Incident' but our base 'incident' table was extended to allow multi service desk support. 

My question, we made a copy of the OOB Incident Summarization and named it differently but the 'Choose Input Base Table' still defaults to 'Incident' and it's greyed out. 

Is there a way to be able to change the input base table to our custom extended table?

Thank you!

Enrique

[GlideFather]

ahoy @Enrique Tabalon,

yes, it is not possible to change that skill but you can go to Now Assist Skill Kit (NASK), duplicate the existing skill and adjust it to another table, then keep the new skill active and deactivate the original one or keep both if not clashing between..

I have done it for KB generation using custom KB templates. Try this approach and let me know if you have any further questions or eventually want to review it