Now Assist for ITSM Skill Question

Enrique Tabalon
Kilo Guru

We've installed Now Assist for ITSM plugins and OOB enabled some skills. One of them was 'Incident Summarization' but the OOB 'Choose Input Base Table' defaults to 'Incident' but our base 'incident' table was extended to allow multi service desk support. 

 

My question, we made a copy of the OOB Incident Summarization and named it differently but the 'Choose Input Base Table' still defaults to 'Incident' and it's greyed out. 

 

Is there a way to be able to change the input base table to our custom extended table?

 

Thank you!

Enrique

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