Now Assist - How to control which queue is transferred for a Live Agent

[Nathan63]

Hi!

I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist.  The queue you land in is different depending on the portal you started the chat from.

So I have activated the fallback topic for Live Agent and replace the topic with our custom one which was working in the classic VA experience.

Effectively, it's just a script node:

With script as follows

(function execute() {
    vaVars.Liveagent_route = "hr";  
    vaVars.LiveAgent_queue = '6c4097f61bdfe1105b3f9757b04bcb1e';
    vaVars.LiveAgent_Transferred_Agent = true;
    vaVars.route = 'hr';
    vaContext.route = 'hr';
    vaSystem.connectToAgent();
})()

The Live Agent variables are added to the topic - and the default Live Agent Support topic has been removed from this Assistant.  However the chat still connects to the default queue instead of the specified queue.

So what new piece of configuration is required to point a Now Assist assisted chat to a specific AWA queue?

Thanks in advance!