Now Assist in Virtual Agent - Branding:menu items not visible

[rjpabayocruz]

Hello Everyone, 

I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. 

I attached a screenshot below. When I change the type to email or phone number it will appear.

Any guidance or help would be much appreciated.

[Prasad_1362]

Hi @rjpabayocruz ,

Did you receive any solution for this?

Thank you.

[Prasad_1362]

Hi @rjpabayocruz ,
Greetings!!!

This issue confirmed that it is a known defect, which has been addressed under PRB1905962. The fix is included in the following releases:

Yokohama Patch 9
Zurich Patch 3

Link:
https://www.servicenow.com/docs/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-...

Thank you,
Prasad Sawantdesai.