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Now Assist in Virtual Agent - Branding:menu items not visible

Prasad_1362
Tera Contributor

3 weeks ago

I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. 

 

I attached a screenshot below. When I change the type to email or phone number it will appear.

Prasad_1362_0-1763624254294.pngPrasad_1362_1-1763624258375.png

 

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Prasad_1362
Tera Contributor
In response to GlideFather

a week ago

Hi @GlideFather ,
Greetings!!!

I'm back again 😀

This issue confirmed that it is a known defect, which has been addressed under PRB1905962. The fix is included in the following releases:

Yokohama Patch 9
Zurich Patch 3
Link:
https://www.servicenow.com/docs/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-...

Thank you,
Prasad Sawantdesai.