Now Assist in Virtual Agent - Branding:menu items not visible

[rjpabayocruz]

Hello Everyone, 

I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. 

I attached a screenshot below. When I change the type to email or phone number it will appear.

Any guidance or help would be much appreciated.

[User270223]

Hi,

I am facing similar issue, did you get a solution for this.

[Brian Bakker]

Virtual Agent Enhanced Chat has been enabled. To edit email/phone number etc. using the following documentation -

Set up your Virtual Agent bot's branding

 

For theming enhanced chat, you will need to update the relevant Cascading Style Sheet (CSS) variables.

To edit the contact number via the list view use table [va_branding_contact_menu]

Regards,

Brian