Hi Everyone,
we have setup Now Assist in Virtual Agent and one of our Managers has a request to reduce the "Thinking Information" the Agent shows. They find it a bit overboard when there is a direct topic match for the request (see example below).
Do you know if there is a way to finetune/remove the details on the thinking steps?
Hi @Jan Strama1
I dont' have any available instance with Now Assist capabilities at the moment (only an old screenshot as seen below) so I cannot give you exact navigation but I will try to give you approximate one ;))
If I remember it correctly, you need to know which AI Agent does this... go to AI Agent Stuido > select you agent and then go to "Add tools an information" tab and there are several tools - e,g, flow action, script, record search.....
and if you open these tools one by one - such as Get Similar Records - there is the option "Display output" and I have a feeling that if this is marked to true then it is kind of explaining what it is doing... and perhaps this would be the way how to hide it. If not this, perhaps some other, try to review it, I don't remember it and cannot access it myself, but it could give you an idea.
You can also navigate to [sn_aia_tool] table to see all the tools and find some patterns there.
Let me know if this helped and tell me about your progress, good luck!
