The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Now Assist keeps giving the same summary for every call/interaction record

andrewwardr
Tera Contributor

Now Assist keeps giving the same conversation summary for every conversation as show in the screenshots below. How can I fix this? 

andrewwardr_0-1738367059266.pngandrewwardr_1-1738367297325.png

 

9 REPLIES 9

Prasanna_Patil
Tera Guru

Hello @andrewwardr is this newly created skill? 

Please hit like and Mark Helpful if you liked it
Regards,
Prasanna

Yes it is.

Hi @andrewwardr Hope u tried with little tweak in the Prompt. If no, may be you can try once

Please hit like and Mark Helpful if you liked it
Regards,
Prasanna

No, its OOTB.