Now Assist panel Get help

Jyo090 · 4 hours ago

Hi Team,

In the Now Assist panel, under “Get help,” what type of responses does it provide? Does it only return incident‑related responses, or can I also see where and how it has been configured?

Dr Atul G- LNG · 3 hours ago

Hi @Jyo090

I tried this in my instance, and when you click on “Get Help,” it just prompts:

“Ask a new question or type ‘exit’ to exit the skill.”

When I asked “What is ServiceNow?”, it gave me an answer. So “Get Help” seems to provide general assistance rather than help specific to any particular topic.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti · 2 hours ago

When using the Get help feature, you can expect a summarized response generated by ServiceNow's Generative AI (Now LLM).

It basically pulls information from the ServiceNow documentation, knowledge base articles, and other contextual platform data to provide direct solutions.

https://www.youtube.com/watch?v=1nUPtgRA_sg

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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