Now Assist Reporting question

[Andrew Ferraro]

Hello,

I recently installed Now Assist CSM Case Summarization, Resolution Note Generation and KB Article generation.  I am looking for a report by Skill by user.  Does this report already exist?  If not, does anyone know which table or tables I can use to build this report?

Thank you.

Andrew. 

[ersureshbe]

Hi,

You can generate the report with the help of 'sys_user_has_skill_list.do' table. Pls use this table and generate the report.

[Andrew Ferraro]

Suresh,

Good morning.  Thank you for getting back to me.  It looks like the table you listed are for skills assigned to a user.  What I am looking for are transactions when a user calls a Now Assist Generative AI skill.  I apologize for the confusion as when I reread my post, it does address the question.  

[Rahul Priyadars]

Hi Andrew

I assume you are looking for this kind of USAGE Report. SKILLS usage are Measured in Terms of No of ASSISTS.

You can get this from below Path-   Subscription Management > Now Assist usage.

Hope This helps

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/subscription-manag...monitoring-now-assist-usage.html

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/subscription-ma...

ASSIST UASGE TABLE -

Regards

RP

[Andrew Ferraro]

Ruhal, 

Good afternoon.  Thank you for the information.  That is part of what I am looking for.  The other part is to track at the individual user level who used which Skill.  For example, if user JSmith runs Case Summarization 5 times today and user TJones runs Case Resolution Notes generation 12 time today, I want to get a report which shows for today that Jsmith ran 5 case summarizations and TJones ran 12 Resolution notes.  

I would also like to get down to the Task ID level of which cases each of the Assists were for.  If the 5 case summarization that JSmith ran were for a single summarization on cases  CS00010001, CS00010002 and CS00010003, then ran 2 summarizations for case CS00010004 I would like to be able to report on both the user and Task ID.  I hope this makes sense.