Now assist role for knowledge creation

AnishG
Tera Contributor

‎02-06-2026 05:31 AM

We have configured the Now Assist skill for Knowledge Base generation in CSM; however, the option to create knowledge is not appearing in the UI.

Could anyone please confirm which roles need to be assigned to the end user in order to use Now Assist skills for knowledge creation?

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Tanushree Maiti
Giga Patron

‎02-06-2026 06:09 AM

Please refer this links, see if it helps you:

Now Assist for CSM - Knowledge Generation - ServiceNow Community

Now Assist Skill Kit - Knowledge Article Categoriz... - ServiceNow Community

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Dr Atul G- LNG
Tera Patron

‎02-06-2026 08:14 AM

Hi @AnishG 

 

https://www.servicenow.com/community/csm-articles/now-assist-for-csm-knowledge-generation/ta-p/33444...

 

Also try to repair the plugin once else log a now support case as it is oOTB.

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