Now Assist - Self Learning?
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03-12-2025 04:27 AM
Hi all, I have a quick and maybe basic question. Does Now Assist learn over time, so will it eventually give better answers to users queries within Virtual Agent conversations or within the Service Portal AI Search?
I know that within one virtual agent conversation the user can ask multiple queries and Now Assist will use information from previous questions/answers to give a better new answer.
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03-12-2025 04:30 AM
Hi @benm3
The answer is either Yes or No. When I say Yes, it means we need to educate our users. Whenever a user is using Now Assist and receiving any output or result, they must use the up or down thumbs to provide feedback to the system. Believe me, we tried this, and our results have improved since. This way, Now Assist learns by itself. Otherwise, we as developers need to improve it by continuously training it and providing more data
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-13-2025 07:18 AM
Is their any official documentation which supports that? I could not find any myself and need a concrete answer for some stakeholders
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03-13-2025 07:19 AM
Hi @benm3
Check this training
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-13-2025 07:27 AM
What is the title of this learning module? The link does not work for me.
